Padma Hotels & Resorts directly, or through its third-party vendors collects on or from this website certain information provided by its customers so that it can provide its resorts and hotels services and products, including the ability to make reservations for Padma Hotels & Resorts on-line. The Padma Hotels & Resorts website also allows customers to communicate with Padma Hotels & Resorts on issues of customer service and to provide feedback on services. Padma Hotels & Resorts sometimes uses this customer information to analyze customers’ interests so that it can tailor programs and special offers. A list of website names ("URLs") to which this Policy applies is set fifth below:
- Reservations
To process a reservation for a Padma Hotels & Resorts , Padma Hotels & Resorts will ask for the customer’s name, mailing address, billing address, electronic-mail information, telephone number, credit-card information, arrival and departure dates, and airline frequent-flier information or information on similar customer-loyalty programs. Padma Hotels & Resorts also asks for the customer’s room preferences and any special requests or needs.
- Customer Service
When Padma Hotels & Resorts customers make customer-service requests, Padma Hotels & Resorts will ask for the customer’s name, mailing address or electronic-mail information, telephone number and other information that will allow Padma Hotels & Resorts to respond to the request or to resolve any problems at our hotels and resorts.
- Electronic Surveys
Padma Hotels & Resorts conduct online surveys from time to time to evaluate its services. Participation in such surveys is voluntary, but customer information is collected for verification purposes, such as name, mailing address, and electronic mail address.
- Cookies
"Cookies" are bits of electronic information (strings of text) that a computer user’s browser and operating system store on the user's computer hard drive. For example, cookies can store a user's electronic personal identification and password, identify which parts of a website the user visits, and keep track of purchases or selections the user made on visits to the website. The use of cookies is quite common.
Padma Hotels & Resorts may issue and use cookies to enhance the customer's visit and the services offered on the sites. Websites often consist of many pages of content. Cookies allow the customer to find the information and offers of interest quickly and easily. The use of cookie technology may help Padma Hotels & Resorts to achieve that objective.
Padma Hotels & Resorts may issue and use cookies to keep track of the areas of the websites that interest customers. In doing so, Padma Hotels & Resorts can determine aspects of websites that are most popular. Improvements and updates to the Padma Hotels & Resorts website are often based on such data. This information can be tracked best with cookies.
Customers who visit websites may be presented with targeted advertising and special offers both directly through the website and from electronic mail based on preferences collected by cookies.
Customers who register under websites and allow their computers to accept cookies provide information by which Padma Hotels & Resorts can both align the customer with his or her personal preferences and provide faster and easier access to the Padma Hotels & Resorts website's benefits.
Customers who submit electronic-mail addresses may receive targeted messages that Padma Hotels & Resorts believe may be of interest. Any customer may, at any time, request to be removed from such electronic lists and Padma Hotels & Resorts will comply with the request.
Customers can choose to accept or reject cookies by modification to the computer browser. These options are generally set forth in files or menus listing "Internet Options".
- Use of Information Collected
Padma Hotels & Resorts may share the customer information it collects with its personnel and with the owners and operators of Padma Hotels & Resorts. Padma Hotels & Resorts may also share information with select third parties who offer goods or services that may be of interest to Padma Hotels & Resorts customers. Padma Hotels & Resorts may also share such information with other companies with whom it has entered into cooperative or co-sponsored promotions, products, or services. When customers use credit cards to purchase goods or services, Padma Hotels & Resorts may share information provided by customers with the credit card company.
- Service Providers
Padma Hotels & Resorts rely on third parties to provide services both through the Padma Hotels & Resorts website and in other communications. While Padma Hotels & Resorts generally require such providers to conform to these privacy policies and guidelines, Padma Hotels & Resorts cannot control and shall not be responsible for their conduct if they fail to abide by these policies and guidelines.
Legal Requirements
Padma Hotels & Resorts will also disclose customer information, without the customer's permission, if Padma Hotels & Resorts believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Padma Hotels & Resorts website, to Padma Hotels & Resorts guests, employees, or agents, or to any Padma Hotels & Resorts.
- Legal Requirements
Padma Hotels & Resorts will also disclose customer information, without the customer's permission, if Padma Hotels & Resorts believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Padma Hotels & Resorts website, to Padma Hotels & Resorts guests, employees, or agents, or to any Padma Hotels & Resorts.
- Third Party Websites
Padma Hotels & Resorts cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by hotels and resorts room sellers, travel companies, or other distributors or any websites not controlled or authorized by Padma Hotels & Resorts. Customers may be able to access third-party websites through links on the Padma Hotels & Resorts websites. Such third-party websites have their own separate privacy practices. Padma Hotels & Resorts has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from Padma Hotels & Resorts to use Padma Hotels & Resorts trademarks, but may not provide a link to this Privacy Policy and disclosure. Customers should communicate directly with such websites to get information about their privacy practices and policies.
This Policy and Disclosure does not cover customers who enter the Padma Hotels & Resorts websites through links from non-Padma Hotels & Resorts sites, such as those of advertisers or other content providers.
- Privacy Policy Changes
Padma Hotels & Resorts reserve the right to make changes to this Privacy Policy and Disclosure. Padma Hotels & Resorts will post such revisions by a link on this website.
- Effective Date
This Privacy Policy and Disclosure became effective as of July 1, 2009.
In order to provide multiple access points to the services and products we offer, Padma Hotels & Resorts operates directly, or through its affiliates or service providers, and web sites, including:
www.padmahotels.com; www.padmaresortbali.com; www.hotelpadma.com; www.padmahotelbandung.com; www.hotelmalya.com
Any one of these web sites may ask for and collect personally identifiable information in order to enhance your experience and provide you with relevant information.
- Liability
Despite the taken care with respect to the development of the site, the Padma Hotels & Resorts do not guarantee the accuracy, consistency and completeness of the information.
- Padma Resident Programme
Enrolment to the Padma Residence Programme known as the "PRP" is by invitation only. The information that a customer provides to Padma Hotels & Resorts at the time of enrolment as a member of the Programme may be accessed, reviewed and updated at any time by the customer visiting the website and logging on using the customer’s Padma Residence Membership Number and Password, and clicking on to "Update My Profile".
- Contests
Padma Hotels & Resorts sometimes offer special promotions, contests, or sweepstakes through which customers can win prizes. Each of these promotions, contests and sweepstakes will have a set of terms and conditions that apply to that event. In some cases, the customer is automatically entered in the contest simply by using the Padma Hotels & Resorts website or meeting some other condition for that contest. In entering such a promotion, contest, or sweepstake, the customer’s name, electronic-mail address, or other personal information will be collected to identify the customer and for notification purposes.
Padma Hotels & Resorts will provide within 30 days of receiving such a request a list of categories of personal information disclosed to third parties for third-party direct-marketing purposes during the immediately preceding calendar year, together with the names and addresses of such third parties. Such requests may be made only once per calendar year. Padma Hotels & Resorts reserves the right not to respond to such requests if they are not submitted to one of the addresses set forth above.
